Return & Refund Policy
At Star Joya, we want you to be completely satisfied with your purchase. We offer a 30-day return policy for eligible items.
30-Day Returns
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in the same condition in which you received it
- Have all original tags attached
- Be returned in the original packaging
- Include proof of purchase or your order number
How to Request a Return
To request a return, please contact us at:
Email: info@starjoya.com
Phone/WhatsApp: +91-9982661169
Please contact us before sending your item back. Returns sent without prior approval may not be accepted.
After your return request is approved, we will provide return instructions and the appropriate return shipping information.
Return Addresses
Please use the return address provided by our customer service team for your specific order. Do not send your return to any address without first contacting us and receiving return instructions.
This is important because the return address may depend on your shipping location.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your jewelry arrives:
- Damaged
- Defective
- Incorrect
- Missing an item
please contact us as soon as possible at info@starjoya.com with your order number and photographs/videos showing the issue.
We will review the issue and work with you to provide an appropriate resolution.
Non-Returnable Items
The following items are generally not eligible for return:
- Personalized or customized jewelry
- Special-order items
- Items that have been worn or used
- Items returned without original packaging
- Items damaged after delivery due to misuse or improper care
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
If you currently want to exclude sale items from returns, state that clearly here. However, I recommend keeping your policy consistent with your website's current statement that Star Joya offers 30-day returns on all orders. Your FAQ currently says “Free 30 Day Returns on all orders,” so having a separate “sale items cannot be returned” rule creates a contradiction. STAR JOYA
Exchanges
If you would like a different product or size, please contact us at info@starjoya.com.
In some cases, we may ask you to return the original item and place a new order for the replacement item.
European Union – 14-Day Right of Withdrawal
For eligible orders delivered to the European Union, consumers may have the right to cancel their purchase within 14 days of receiving the goods, without providing a reason, subject to applicable law and statutory exceptions.
The item must be returned in accordance with the applicable requirements.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 7–10 business days.
Your bank or payment provider may require additional time to post the refund to your account.
If you have not received your refund after 15 business days from the date we approve the refund, please contact:
Email: info@starjoya.com
Return Shipping
For eligible approved returns, Star Joya will provide return shipping instructions.
Please do not ship a return before contacting our customer service team.
Contact Us
If you have any questions about returns or refunds, please contact us:
Star Joya
Email: info@starjoya.com
Phone/WhatsApp: +91-9982661169