Shipping Policy

Effective Date: October 2026

At Star Joya, we are committed to making your jewellery shopping experience safe, simple, and convenient. All Star Joya orders are carefully prepared, quality-checked, securely packed, and shipped from our facility in Jaipur, Rajasthan, India.

We offer FREE STANDARD SHIPPING on eligible orders to the United States, with no minimum purchase requirement. We also ship to a wide range of international destinations listed below.

Free Standard Shipping – USA

Enjoy FREE STANDARD SHIPPING on all Star Joya orders delivered within the United States, subject to the shipping terms applicable to your order.

There is no minimum order value required to qualify for free standard shipping.

Whether you order a lab-grown diamond ring, earrings, necklace, bracelet, or any other Star Joya jewellery piece, you will not be charged a standard shipping fee for eligible USA standard shipments.

Shipping From India

All Star Joya orders are carefully prepared, quality-checked, securely packaged, and dispatched from:

Jaipur, Rajasthan, India

International orders are shipped through reliable international shipping carriers and, where applicable, their local delivery partners.

Shipping Destinations

Star Joya currently ships to the following international destinations, subject to carrier availability, applicable laws, customs requirements, and checkout eligibility:

• Albania

• Algeria

• American Samoa

• Angola

• Anguilla

• Antigua and Barbuda

• Armenia

• Aruba

• Australia

• Austria

• Azerbaijan

• Bahamas

• Bahrain

• Barbados

• Belize

• Benin

• Bermuda

• Bonaire, Saint Eustatius and Saba

• Bosnia and Herzegovina

• Botswana

• British Virgin Islands

• Brunei Darussalam

• Burkina Faso

• Burundi

• Cambodia

• Cameroon

• Cayman Islands

• Chad

• Congo

• Cook Islands

• Costa Rica

• Cote D'Ivoire (Ivory Coast)

• Curacao

• Cyprus

• Czech Republic

• Denmark

• Djibouti

• Dominican Republic

• East Timor

• El Salvador

• Estonia

• Ethiopia

• Faroe Islands

• Fiji

• Finland

• French Guiana

• French Polynesia

• Gabon

• Gambia

• Georgia

• Germany

• Ghana

• Gibraltar

• Greece

• Greenland

• Grenada

• Guadeloupe

• Guam

• Guernsey

• Guinea

• Guyana

• Haiti

• Honduras

• Hong Kong

• Iceland

• Ireland (Republic of)

• Isle of Man

• Israel

• Italy

• Japan

• Jersey

• Kazakhstan

• Kenya

• Korea (South)

• Kyrgyzstan

• Laos

• Latvia

• Lebanon

• Lesotho

• Liberia

• Liechtenstein

• Lithuania

• Luxembourg

• Macau

• Malawi

• Malaysia

• Maldives

• Marshall Islands

• Martinique

• Mauritania

• Mauritius

• Micronesia

• Moldova

• Mongolia

• Montenegro

• Morocco

• Mozambique

• Namibia

• Nepal

• Netherlands

• Netherlands Antilles

• New Zealand

• Nicaragua

• Nigeria

• North Macedonia

• Northern Mariana Islands

• Norway

• Oman

• Palau

• Panama

• Papua New Guinea

• Philippines

• Poland

• Puerto Rico

• Qatar

• Reunion

• Rwanda

• Saint Kitts and Nevis

• Samoa

• Senegal

• Serbia

• Singapore

• Sint Maarten

• Slovenia

• Spain

• Sri Lanka

• St Martin

• Suriname

• Swaziland

• Sweden

• Taiwan

• Tanzania

• Thailand

• Togo

• Tonga

• Tunisia

• Turkmenistan

• Turks and Caicos Islands

• Uganda

• United Arab Emirates

• United Kingdom

• Uzbekistan

• Vanuatu

• Vietnam

• Wallis and Futuna Islands

• Zambia

• Zimbabwe

Please note:Shipping availability may vary for specific products, postal codes, remote locations, or destinations due to carrier restrictions, customs regulations, import restrictions, or other applicable requirements. The shipping option available for your address will be confirmed at checkout.

Order Processing Time

Every Star Joya jewellery piece is carefully inspected and securely packed before dispatch.

Standard Processing Time: 2–5 business days

Please note:

• Processing begins after successful payment confirmation.

• Orders placed on weekends or Indian public holidays will be processed on the next business day.

• Made-to-order jewellery may require additional processing time.

• Customized or personalized jewellery may have different processing timelines.

• During major sales, holidays, or promotional periods, processing may take longer.

• Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

USA Standard Shipping Delivery Time

For orders shipped to the United States:

Estimated Delivery: 7–10 business days after dispatch

This is an estimated delivery timeframe and not a guaranteed delivery date.

The total time from placing your order to receiving it may include both processing time and shipping time.

Order Processing:2–5 business days
USA Standard Shipping:7–10 business days after dispatch

Actual delivery time may vary due to customs clearance, carrier delays, weather, holidays, or other unforeseen circumstances.

International Delivery Time

For destinations outside the United States, delivery times may vary depending on the destination country, shipping carrier, customs clearance, and local delivery conditions.

Estimated delivery timelines, where available, will be displayed during checkout.

International delivery estimates are not guaranteed delivery dates.

Order Tracking

Once your order has been dispatched from Jaipur, India, you will receive a shipping confirmation emailcontaining your tracking number and tracking link.

You can use the tracking link to monitor your package during transit.

If your tracking information has not been updated for several business days, please contact us.

Email:info@starjoya.com
Phone:+91 99826 61169

Please include your order number and tracking numberwhen contacting us.

Customs, Duties & Taxes

Because Star Joya ships orders from India, international orders may be subject to applicable customs duties, import taxes, tariffs, VAT, brokerage fees, or other charges imposed by the destination country's authorities.

Any applicable customs duties, taxes, tariffs, or other import-related charges are the responsibility of the customer, unless explicitly stated otherwise at checkout.

Star Joya does not control customs procedures or the amount of government charges imposed by the destination country.

Customs clearance may also result in additional delivery time.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify:

• Full Name

• Street Address

• Apartment/Suite/Unit Number

• City

• State/Province

• ZIP/Postal Code

• Country

• Phone Number

If you need to change your shipping address, please contact us immediately:

Email:info@starjoya.com
Phone:+91 99826 61169

We may be able to update your address if the order has not yet been processed or shipped.

Once an order has been dispatched, we may not be able to change the delivery address.

Incorrect or Incomplete Address

Star Joya is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.

If a package is returned because of an incorrect address, refused delivery, or failure to accept the package, additional shipping charges may apply if reshipment is requested.

Delayed Shipments

Although we work with reliable shipping partners, international shipments may occasionally experience delays.

Possible causes include:

• Customs clearance

• Customs inspections

• Weather conditions

• Public holidays

• Carrier delays

• Transportation disruptions

• Incorrect address information

• High shipping volumes

• Government or regulatory requirements

If your package appears to be significantly delayed, please contact us with your order number and tracking information.

Email:info@starjoya.com
Phone:+91 99826 61169

We will work with the shipping carrier to investigate the shipment.

Lost Packages

If a shipment is confirmed by the shipping carrier as lost in transit, Star Joya will work with the carrier to investigate the issue and determine the appropriate resolution.

To report a potentially lost shipment, please contact:

Email:info@starjoya.com
Phone:+91 99826 61169

Please provide your order number and tracking information.

A package will not be considered lost solely because tracking information has not updated for a short period of time.

Damaged Packages

Every Star Joya order is carefully inspected and securely packaged before dispatch.

If your package arrives damaged, please contact us as soon as possible.

Email:info@starjoya.com
Phone:+91 99826 61169

Please provide:

• Order number

• Photos of the outer shipping package

• Photos of the shipping label

• Photos of the damaged jewellery

• Photos of the internal packaging

Please retain the original packaging until the issue has been resolved.

Returns & Return Shipping Addresses

If your order is eligible for a return under our Return & Refund Policy, please contact Star Joya before sending your jewellery back.

Do not send a return to any address without first contacting us and receiving return authorization or confirmation from our customer support team.

Please send your approved return to the appropriate address based on your location:

USA

Shikhar Jain
7421 Frankford Road, Apt 823
Dallas, Texas 75252
United States
Phone:+1-469-922-6449

Europe

Neha Jain
Andreas-Huger-Gasse 6-1-36
1220 Vienna
Austria

United Kingdom (UK)

Vinita Mittal
30 Elmbank Avenue
High Barnet, London
EN5 3DS
United Kingdom

The applicable return address may depend on your shipping destination and the return instructions provided by Star Joya.

Customers are responsible for ensuring that the return package is securely packed and addressed correctly.

Return Shipping Costs

Unless otherwise stated in our Return & Refund Policy, customers may be responsible for return shipping costs.

Original shipping charges, customs duties, taxes, and other non-refundable charges may not be refundable.

Please contact info@starjoya.combefore returning an item to confirm the applicable return procedure and shipping requirements.

Delivery Attempts

The shipping carrier may make one or more delivery attempts depending on the delivery location.

If you are unavailable when delivery is attempted, the carrier may leave a delivery notice, schedule another delivery attempt, or hold the package at a local facility.

Customers are responsible for following the carrier's instructions to complete delivery.

P.O. Box Addresses

Standard shipping to P.O. Box addresses may not be available for all destinations or shipping services.

If a P.O. Box cannot be serviced by the selected carrier, Star Joya may contact you to request an alternative physical delivery address.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Email:info@starjoya.com
Phone:+91 99826 61169

Cancellation requests can only be accepted if the order has not entered production, customization, or shipping.

Customized, personalized, and made-to-order jewellery may have different cancellation conditions.

Please refer to our Cancellation & Refund Policy for additional information.

Made-to-Order & Customized Jewellery

Some Star Joya jewellery pieces may be made specifically for the customer.

Made-to-order or customized jewellery may require additional production time before dispatch.

Where applicable, the estimated production time will be mentioned on the product page or communicated during the ordering process.

Cancellation, return, and exchange conditions may differ for customized or made-to-order jewellery.

Free Shipping & Import Charges

Our Free Standard Shippingoffer applies to eligible shipments as stated on the website or at checkout.

Free shipping does not necessarily include customs duties, import taxes, tariffs, brokerage fees, VAT, or other charges imposed by the destination country.

Any such applicable charges are the responsibility of the customer.

Important Shipping Information

Shipping and delivery times are estimates and are not guaranteed delivery dates.

Star Joya cannot be held responsible for delays caused by circumstances outside our reasonable control, including customs delays, carrier disruptions, severe weather, government restrictions, transportation disruptions, or other unforeseen circumstances.

We always make every effort to process, package, and dispatch your order as quickly and securely as possible.

Contact Us

If you have questions regarding your order, shipping, delivery, tracking, customs, returns, or any shipping-related matter, please contact us:

Star Joya
Email:info@starjoya.com
Phone: +91 99826 61169
Address: 85/598, Ganga Marg, Sector-8, Pratap Nagar, Jaipur - 302033, Raj. India